Products and Purchasing Questions
1) Are the door handles/lock included?
Yes, custom/decorative pull handles and basic free deadbolt come with the door.
2) Does the door come with a screen?Most of our in-stock doors come with a screen. These heavy duty screens are removable. You can also custom order a door with the screen. The screen is built at the same time as your hand-forged door, for a perfect fit.
3) Does the door come with matching sidelights?We do manufacture matching sidelights as a custom order with your door.
4) Can I re-order out-of-stock items?Yes, you can purchase the product even when it's out of stock, but only for specific items. If you don't see pre-order buttons, kindly contact us , and we can set it up for you. You can Pre-order the product and it will be shipped to you at a later date, which usually takes about 10-12 weeks or as shown on the page. If you'd like, you can place the order by clicking the Pre-Order button. If you want changes on the door or any additions, simply specify it on the " special instructions" at checkout.
5) How much does a custom door cost?You can order a custom door for the same prize as our in-stock (standard sizes) doors. Other custom sizes larger than standard sizes cost extra.
6) What is the process of a custom order?We send you an invoice and ask a portion of 50% deposit on order. When the deposit has been made, CAD drawings are created to ensure the right design, size, and configuration, to meet your requirements. Final payment will be collected prior to shipping the order.
7) What is the lead time for a custom order?The entire production process takes an estimated 10-14 weeks to complete.
8) Are the glasses operable?All of our doors come with operable glass. It opens independently from the doors which allow for easy cleaning and ventilation.
9) Do you do installations?Our company does not offer installations. However, we can introduce you to an installation company whom we’ve worked with for a long time.
10) Is the door pre-hung?Yes, all our doors are pre-hung.
11) Can your doors withstand extreme weather conditions?All our doors are rigorously tested to make sure that they can withstand the toughest weather conditions.
12) Do you have in-stock gates and railings?Unfortunately, we do not carry them in-stock for now, we will be in the future. As for now, they are made for special orders only.
13) What forms of payment do you accept?We accept Mastercard, Visa, Amex, and Affirm.
14) How long is the warranty for the door?Luxe Iron Doors warrants all Goods against manufacturing defects for 10 years on the iron door structure and mechanics, 5 years on the finish, excluding Glass, weather stripping, a door sweep.
15) Do you offer financing?Yes, we partnered with Affirm Financing. At checkout, choose Pay with Affirm. Affirm prompts you to enter a few pieces of information: Name, email, mobile phone number, date of birth, and the last four digits of your social security number. You’ll get the decision in an instant.
16) What about the threshold?It is attached to the frame.
17) Are doors insulated?Yes, with foam injection. All doors are insulated.
18) Can we choose color of the door?Yes, for special orders only.
19) What are the colors of your iron doors?Dark Bronze ( traditional designs), and Black ( modern designs). RAL colors are available as well.
20) How do you clean the glass?The glass opens independently of the door for cleaning and ventilation.
21) Where are your doors manufactured?
Our doors are imported from China. Railings and Gates can be manufactured locally.
1) How fast can you ship the door?
All our In-Stock items are ready for shipment within 24-48 hours after the payment is received.
2) How long do shipments take?Out of state deliveries take 7-10 days. California deliveries 2-3 days.
3) How are your doors delivered?The shipping company will always call you ahead of time to schedule a delivery. Since these type of doors are substantially heavy, the driver only delivers on your curbside equipped with lift-gate delivery. And the customer will need at least 2 people to help the driver to carry the loads to your driveway.
